Privacy Policy

1. Collection of your personal information

The personal information collected, held, used and disclosed by us is collected from you either directly, by our personal QuickTrips Travel representative or from third parties. We only collect personal information that is necessary to assist us in providing the services you request.

The types of personal information that we collect from you depends on your individual circumstances and on the type of service that you request from us. For example, when you request us to make your travel arrangements, we collect personal information such as:

• Title (gender)
• Name
• Date of birth
• Address
• Email address
• Postcode
• Nationality
• Credit card or other payment details including billing address
• Travel details
• Passport number
• Dietary requirements
• Other information relevant to travel arrangements
• IP address of visitors to our website
• Using cookies to store a user's name and password on their computer for future visits to our website

2. Use of your personal information

We collect your personal information for the primary purpose of providing travel related services, including:

• To make bookings with travel service providers, such as airlines, hotels and tours, on your behalf
• To fulfil administrative functions associated with your purchase order, such as billing
• To correspond with you in relation to the travel services you have requested
• To provide you with promotional and marketing materials that may be of interest to you
• Using the IP address of visitors to our website to help diagnose problems with our server, to administer our website and for statistical purposes

We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided or a related secondary purpose, unless you agree otherwise or the use and disclosure is permitted under the Privacy Act.

3. Disclosure of personal information

Your personal information may be disclosed to third parties in the following circumstances:

• To our parent company located in New Zealand
• As required or authorised by law, such as where unlawful activity has been engaged in, or is suspected of being engaged in, as required by law enforcement officials or agencies
• To travel service providers, such as travel wholesalers, tour operators, airlines, hotels and other service providers for the purpose of providing you with the travel services that you have requested

Some of the travel service providers that we disclose your personal information to may be located outside Australia. The overseas travel service providers may not have privacy standards equivalent to the standards imposed in Australia.

4. Security of your personal information

Our parent company is located in New Zealand. The personal information that we collect from Australian customers will be stored on our servers in New Zealand and may be accessed by employees of our parent company.

Security measures that we have in place to protect your personal information include:

• Employing industry standard techniques such as firewalls, virus scanning tools and encryption
• Requiring employees and personal QuickTrips Travel to use logins and passwords for access to all systems
• Requiring all staff and contractors to maintain the confidentiality of customer information
• Using secure networks when transmitting electronic data

5. Access to, and correction of, your personal information

You are able to access and correct your personal information held by any of our personnel at QuickTrips Travel by contacting that personal travel manager directly or by writing to us at hello@quicktripstravel.com.au.

You may request access to or correction of any of your personal information that we hold by contacting us directly using the email address mentioned above. We will respond to your request within a reasonable period after it is made.

6. Cookies

We use cookies on our website to improve your experience of using the website and to deliver content that is specific to your interests. A cookie is a small file which is placed on your hard disk and is used by our website to identify you when you visit the website and to store details about your use of the website.

If you do not wish to receive cookies, or prefer to use the website anonymously, you should adjust your internet browser settings accordingly.

7. Complaints

If you have a complaint about the way we have dealt with your personal information, or if there has been a breach of the Australian Privacy Principles, please contact us directly using the details set out below. We will respond to your complaint within a reasonable time.

8. Contact Details