Terms & Conditions

Passports & Visas

All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport.

It is very important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements will be your sole responsibility.

Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. If you purchase travel and decline travel insurance, you may be required to sign a disclaimer.

Travel Advice & Health Requirements

We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, health requirements and safety alert levels relating to the destination you wish to visit.

We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel for any vaccination requirements. In some cases, failure to present required vaccination documentation may deny you entry into a country.

Prices

All prices are quoted in AUD unless otherwise advised. Prices are subject to change at the discretion of the supplier, prior to booking. This is out of the control of QuickTrips Travel Pty Ltd. The price is only guaranteed once paid for in full by you.

Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Airline taxes are subject to change and are confirmed at the time your airline ticket is issued.

Service Fees

QuickTrips Travel Pty Ltd acknowledges we may receive fees, commissions, gifts or financial incentives from third parties under this contract.

Supplier Change and Cancellation Fees

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued.

Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier, this can take up to 90 days.

Deposit and Final Payment

You will be required to pay a deposit or pay the full amount when booking with us. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).

Final payment is required no later than 4 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

Refunds

We will not provide you with a refund for the service fee charged if the booking does not go ahead. Refunds for bookings are subject to the terms and conditions of the supplier.

We are not responsible for supplier delays in issuing refunds. All suppliers can take between 60 – 90 days to process any refund.

Payments by Credit Card and Debit Card

Credit card surcharges will apply for all bookings paid for via credit card:

• 1.5% for Visa, Mastercard & Amex
• 2.3% for Diners Card

You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you.

The Agency

We act as an agent for and sell various travel related products as agent on behalf of other service providers. Our obligation to you is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers.

All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us.

We cannot guarantee the performance of the supplier. Bookings are subject to the supplier's terms and conditions including conditions of carriage and limits on liability.

Liability

To the extent permitted by law, neither QuickTrips Travel Pty Ltd nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by third party providers over whom we have no direct control.

Our liability will also be limited to the extent that any relevant international conventions limit the amount of compensation which can be claimed. This liability clause is subject to your rights under the Australian Consumer Law.

Force Majeure

Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control:

• Acts of God, accident, riots, war, terrorist act
• Epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis
• Civil commotion, breakdown of communication facilities
• Natural catastrophes, governmental acts or omissions
• Changes in laws or regulations, national strikes, fire, explosion

Travel Documents

Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.

Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

As a rule, your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements.

Your Responsibility

Customer agrees that they meet the following requirements:

• You warrant that you are over the age of eighteen (18) and have sufficient funds to pay for the travel services
• You have read our Terms & Conditions and if booking for third parties have conveyed these T&Cs to them
• You have read the Terms & Conditions of any suppliers or third-party service providers and agree to be bound by those
• You are responsible for checking the accuracy of all documents provided to you
• You warrant and acknowledge that you have accessed the Smartraveller website for any specific enquiries in relation to your intended destination
• You understand that Passport/visa and other required identification documents are your responsibility

Governing Law

If any dispute arises between you and us, the laws of New South Wales (NSW) will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales (NSW).